Customer Testimonials
See what our customers have to say about us with our dealership reviews! We’re dedicated to providing everyone a 5-star visit whether you’re in for service, a new Toyota, or a used vehicle. See what our past customers have to say about their Toyota of Rockwall experience! We’re proud to say we have satisfied customers from all over Texas – including Kaufman, Terrell, Forney, Mesquite and Greenville areas.
Visited the Toyota branch today to have a brake fluid change and oil change. I can't say enough about the customer service. Bryson, service tech, was very accommodating, answered questions, and helped me to make informed decisions. Daryl C., the COO, met us in the coffee bar area and was very friendly. In fact, we had a great conversation about Toyota (We recently switched from Ford). I can't say enough about the atmosphere and customer service!
Great customer service! Jeff was very patient with us. We found what we were looking for.
Service team was very nice, and as prompt as possible
Wonderful staff very knowledgeable. I appreciate everyone. I look forward for other opportunities in the future.
Treated with courtesy. Was a great experience. Will recommend dealership to others. Special thanks to UC Sales Mgr. Lance Smith.
Excellent service, courteous and efficient. I had no appointment but I was received right away. After the service, they called me to let me know that my car was ready.
Mr Landrum was very nice and attentive. All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly dressed
Nice staff and experience.
It was great how the people was managed. Good professional personnel. Keep doing ths good job
Josh was incredibly respectful and easy to deal with. At no point did my wife and I feel rushed. The financing process was much quicker and pain free than anticipated.
Toyota dealership on Rockwall, very clean and nice people, professional, and very attentive with all the customers.
Best Experience ever! Joey Desrosiers and Lance Smith were very helpful and made the process super easy. 10/10 recommend.
Everyone was professional. Great overall car buying experience considering not many cars in the lot. My first time buying a car without seeing what I was getting. Awesome job making me feel comfortable.
Nice people at Rockwall Toyota. Super helpful!
Excellent customer service at the Service Center. Carl was very professional and respectful, and answered all of my questions. I'm looking forward to working with Carl again soon at my next service appointment. Very satisfied with my service experience.
Staff were professional. Customer service was excellent. Surrounding was clean and in order. There were enough supplies for customers for refreshments. Staff we’re attentive.
Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation ...
Check in is super fast, the Toyota personnel (Sam), listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to that text and they would look into it.
Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation ...
Overall I can say the following about Toyota of Rockwall, 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left unturned. Toyota looks are each vehicle with a fine tooth comb and make sure things are better than it was when it was brought in.
Awesome experience each time I visit. The teams are awesome. They understand their rolls and perform as a unit. Cheers…
Best Toyota dealership I've ever been to. Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consistent in their service as I have not had any bad experiences at this Toyota dealership. Sadly I have had problems at other Toyota dealerships with inexperienced technicians but that is not the case here and I am glad to have found a reputable and honest place to have my vehicle serviced. Thank you, Toyota of Rockwall!
I went to the dealership today to test drive a couple of cars for a new driver for their first vehicle purchase. Aylin was absolutely amazing. She gave all the information that we needed, and provided us with great options, and how she could best serve us. We arent going to be ready to buy until November, but she treated us like we were buying 2 cars today. I appreciate the excellent customer experience. When we are ready to buy we will definitely be returning to Toyota of Rockwall.
Always very professional and courteous. The work is well done and completed faster than expected.
We worked with Quin Flowers and he was awesome! Very helpful, friendly and personable, as was the rest of the staff
Overall service very good!
Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great if the dealership could avoid adjusting the driver seat.
Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied.
I was in and out in less than an hour and 1/2. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs.
Everything and everyone was very courteous. Had time to sit a read without distractions. Water available and comfortable chairs.
Kasey and team are great. She exudes customer service at its best! She’s my girl from here on out…!
Cesar was very pleasant and the work was quick. I am just not sure what was really done during the service appointment.
I always trust the service I get at Toyota of Rockwall. It is always timely and efficient. Thanks Guys.
Excellent dealership you have the best employees. I would recommend you to everyone thank you
The staff was very helpful and I was pleased. However I do not like the fact that the last 2 services the car wash was not available!
J McCain my sales guy was awesome, knowledgeable. Appreciate Rockwell Toyota Time frame NO problem
I had the absolute best service advisor today, Kevin was OUTSTANDING. Kept me in the loop and everything went fast. I’ve heard so many negative stories about Rockwall service and I’m thankful I DID NOT listen to the negativity as the service department was Top Notch. I will be back!!! Thank You Kevin !!
Friendly service, snacks and beverages available, veteran discount. Had a 2 hour service and enjoyed complimentary massage chair!
Dealership has always been very attentive to the needs of the customer and the maintenance of your car. They let you know when your car needs its next check up and keep excellent records.
I haven’t made an appointment but Sam took me right in and fixed my tire and then scheduled my windshield repair in a timely manner.
The service here at Rockwell is good. Cesar is a good service technician. Thank you for your service Cesar.
Love Toyota of Rockwall and having the servicing of my car done at the dealership done right and in a timely fashion.
Good service, good about keeping customer informed about how service is progressing, suggested unanticipated services. Professional and courteous.
Courteous, prompt, professional service by Service Professionals dedicated to customer satisfaction, and positive outcomes. Thank you!
Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership).
Our experience was quite interesting. I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appointment for the same day. So far, he had been great. Then, when I got to the dealership, he was with another client and Vanessa helped me. She showed me the car, we drove around, and she was absolutely amazing. Daniel took over afterwards and after reading the price breakdown, the dealership was trying to make me buy a Green Light Bundle package which I was not interested in. ...
Love the dealership and all the helpful representatives and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing for buying my first car and getting complimentary maintenance checks helps put my mind at ease for my car being in tip top shape.
Great all around customer service. Everywhere I turned someone was kind and helpful.
Very efficient, and completed the service job in a short period of time with a full report of vehicle status.
Josue Gutierrez,was very helpful with contacting my auto protection plan,to help me save money on the cost of my repairs on my car. .
I was disappointed when I received my vehicle after service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. When I looked in the backseat the gas can was clear on the other side of the car which tells me whomever drove my car was a little reckless. I called a person over and they took it and dried up the leaked out gas from the floormats. I had to endure the smell of gas for the next week due ...
The Service Department kept me informed every step of the way; and got me out quickly.
My car buying experience was amazing! Josh Wells was very knowledgeable and truly sold me the car with his words. Josh made sure I learned about all the features my car came with and helped me with the buying process. Overall, I would recommended Toyota of Rockwall to anyone looking to buy a new vehicle.
I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too!
Professional. A little too much “playing the game”. But in the end he was able to get the truck I wanted.
The people I did talk where wonderful. The service was good too. Didn't have the chance to talk to any salesmen but everyone looked very helpful.
This is the most wonderful group of people to work with! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else!
Service was easy to schedule online and was able to get an appointment the next week. Check in was easy and quick. Could have used a little more communication about everything that was done.
The best dealership I have ever been to! So friendly and helpful! Love my car!
As a woman, it can be difficult to get your car serviced or know who to trust. I am fortunate that Stefanie helped me out. She is courteous, knowledgeable, and goes above and beyond to provide customer service. She found a bolt in my tire and made sure my car was driveable before I left. I did not feel that I was being hoodwinked or pressured into purchasing any unnecessary services. I ended up having to return the next day for some additional work, and my car drives better now than it did when I first got it.
We had a very easy transaction and we never felt pressured to make any purchases. All the staff were very helpful.
I recommend Jacob in sales. He was easy to talk to and we did not feel pressured at all.
Jacob was the best salesman I could’ve asked for! From the moment I stepped onto the lot he was there answering all of my questions as a first time buyer. Even though I wanted a very specific car, Jacob and his team were able to locate and get me the car that I wanted.
My salesman when why above in service. Really appreciate everything he did thanks again for your service
Great service. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time.
Good and quick customer service. All are smiling and caring. Waiting room is comfortable with nice coffee machines.
Service was really quick it took less than an hour. Looking forward to the next Service appointment!!!
Chris Cook was my sales person(which you do not have listed below) We really enjoyed dealing with him. He went over and above to get us the deal we could accept. He was a very kind and caring person with lots of patience. He is the main reason for the sales. We enjoyed dealing with Toyota of Rockwall. Would recommend them for any car needs you might have. Excellent service from everyone involved.
Always friendly service! The wait time for service was shorter than expected…quick, with a clean, welcoming waiting area.
My service person got my bulbs replaced asap. I was not there no more than twenty minutes. Thanks Kasey for taking care of me, so quickly because I needed to be somewhere. Kasey has a beautiful smile. Keep smiling!!!!!
Great Friendly service I trust the work that is done at this shop without concern of overcharging
The ride should not be restrictive of where you live,an exception had to be made for me to be picked up.
I bought my car in Rockwall, and really love it. Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy a car. The service department is prompt and friendly; and just like Josh, they act like you are their only customer.
Overall Great experience! Maria help us with a nice and quick process. The Finance Team was amazing too! The entire purchase process was only 2 hours from begging to end. Thank you !!
It's so nice to have Kasey as my service advisor. She just makes it easy to come in for service. The oil change is actually less than at a place like Jiffy Lube. When I am getting my oil changed, tire rotation or any service the technician sends a list of thing's they see that you need to get done. I am very satisfied with Toyota of Rockwall Mindy Jessen
Not as Professional as it was in previous years No car washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show floor Lot looks like a USED car lot
Took no time. Very professional. Listened to what I wanted.
I love this service center! I am never there for long, they take their time and are so polite to me. They do NOT try to upsale me on services; they advise* on upcoming needs and aren’t pushy at all. I especially loved Carl in the Service center, he was so kind and felt like a friend advising me on my vehicle needs. -Jennifer Aldridge
Love the service we get @ Toyota of Rockwall! It's so seamless and efficient. Kasey in the service area is great and gets the job done.
Service provided to my vehicle was prompt and complete for this visit. I wish the dealer would fix their carwash to make the visit even better.
Polite, friendly, comfortable waiting area and the service was excellent. Was updated on service process.
The service department is really good. Great communication. They get you in quickly. They have not been able to resolve the gas gauge issue which has plagued some of the new Tundras but that is a manufacturing issue. Parts are on backorder but that's also a manufacturing issue. They are always friendly and keep me informed about my service.
Everything was pretty good. Staff was friendly, the process seemed efficient. The only knock I will give is that there are finger prints all over the door like Helen Keller was trying to find the handle. It's my weekend car, and garag kept and I hand wash it, so it's easy for me to notice. But I will be back. Better experience than some of the other dealers for sure.
Great job. In and out in one hour.
They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to have another set of keys sent.
I recently had my vehicle serviced, and I'm extremely satisfied with the quality of work and prompt service. Highly recommended!
I did not get updates from Cesar on status of the parts for my warranty.
Service organization is courteous, competent, and efficient. They did what we agreed and delivered in the time promised.
Service department has always been great with appointments and service preformed. By no fault of their own the new inventory is in bad shape.
Very friendly people and nice place to buy a car. This was our 3rd time buying from them.
Stefanie was very friendly and helpful as always. She kept me informed about what service was needing to be done and the price. The cost was definitely more than I was hoping for, since I am currently unemployed, but I also understand the price due to the economy. Love the service!
Fast service , reasonably priced
I was expecting to be there for an hour and half and was there for about an hour. Everything went Perfect!
Our salesperson Daniel was more than amazing. My wife test drove 2 cars and decided on a completely different one and he was super patient with us plus, he was funny and nice to talk with. We didn't feel pushed or pressured. Also, Oscar was amazing as well, very detailed and informative may I add funny as well. Overall, our experience there was A1 and we would recommend talking with the both of them if possible. And to my surprise, the manager came out and introduced himself and checked back in. My wife loves her new car. Thank you toyota ...
Mr. Isai Nieto was a superb assistant in my purchasing a car. He was knowledgeable and answered all my questions. He was patient and kind, and I did not feel pressured in the process of buying a car. My husband and I bought 2 vehicles in 2 days from Mr. Nieto!