Customer Testimonials
See what our customers have to say about us with our dealership reviews! We’re dedicated to providing everyone a 5-star visit whether you’re in for service, a new Toyota, or a used vehicle. See what our past customers have to say about their Toyota of Rockwall experience! We’re proud to say we have satisfied customers from all over Texas – including Kaufman, Terrell, Forney, Mesquite and Greenville areas.
I appreciate the hospitality a d the quickness of the shop. Ty for getting the job done in a timely manner
I love my new Grand Highlander. Melvin was great, super helpful and got me the car I wanted.
It was a wonderful experience that was easy. Very knowledgeable and experienced when we had questions.
I had an appointment at 2pm, I waited in my car in the maintenance bay until almost 2:45. No one came to tell me what the hold up was. Once I was finally assisted it took about an hour and a half to get my car back. I would recommend better customer service.
Appointment went as expected. Was all nearly painless. Nice facility. Close to eject I live
Sam the assistant manager is amazing! The professionalism, kindness and over all experience is great! I trust Sam which is big when it comes to auto repair!
Good customer service with a quick waiting period. I will definitely recommend this dealership to others
Courteous, polite and clean. Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service.
Quick and thorough service! I was a walk in and they had my oil changed in less than an hour. Always friendly and attentive staff. Thank you Sam!
This is by far the best and fastest dealership for service around. Would highly recommend to anyone.
I waited almost a hour for an oil change never got a answer about sensor
Jeff and Aubrey were both extremely knowledgeable and personable. They made the car buying/leasing process as easy as possible. Jeff and Aubrey had amazing customer service and will definitely be recommending both associates to anyone needing to purchase a car!
I will not recommend this dealership to buy vehicle , I had some follow up question after purchase , it’s hard to get some one
Not a lot to write about because I meet with my salesman late Friday evening picked out a truck and returned the next day with my trade and made a deal
Everyone was professional and courteous. Service Advisor was great. Toyota of Rockwall is fantastic. Staff is fantastic.
Thank you Honest Abe! I love my new Pearl Prius AWD! I am super excited!
Great customer service! This was our second time buying with Toyota of Rockwall and each time we are treated with respect. I will continue to buy cars from Toyota of Rockwall!
This experience was not as good as I have grown accustomed to. When I drove in, there were 4 or 5 people standing in the drive through area but no one came over to help me. Felt weird for us all to just be standing around.
The work done was as expected and I appreciated the info on what was being done and for how much.
After the multi-point inspection, they found a few things that they recommend to be fixed and sent me both an email and text about this. I however was not expecting to be communicated to like this ... Read More DealerRater - Jun 7, 2025
The overall service was good. I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went to pay, they had done a tire rotation, that I did not ask for, for an extra expense, which I was not expecting to pay. Which bothered me. I am old school, so my daddy always taught me to look at the bill to make sure the expenses are correct BEFORE I pay! Probably, a lost art, however a good skill to possess and pass ... Read More DealerRater - Jun 7, 2025
Mickey was my service advisor. Second time I’ve used him. He was great. I appreciate his honesty.
Primo was very good! He fought as hard as he could to get us the most for our trade!
Jack was was wonderful and answered every one of my questions! Jack was super knowledgeable of the vehicle I was purchasing! Very satisfied with the service and knowledge Jack shared.
Service is very fast and efficient, definitely doing all of my service at Toyota of Rockwall!
Great customer service, I asked to check to radiator fluid but they did not check that
My experiences have been a pleasure working with everyone at Toyota of Rockwall so far!
First time to have my Toyota serviced, will be glad to do it again. Service was 1st rate, and Kasey was great with help and information.
This is the third vehicle I have leased/purchased from Toyota of Rockwall. Each time has been a great experience. The sales and finance staff have always been exceptional, as well as the service folks.
Our salesperson was Vu and he was great! Very easy to work with and delivered on everything we discussed,
They didn’t text me about updates nor even told me when my car was ready for pick up
Tristan was very kind and helpful with the purchase of a car for my 16 year old. I also worked with Sam and he was great as well. Finance was a little backed up but went quickly once we got back to that department.
Mostly good! Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I picked up, a/c not in for me. Everything else as expected. Staff super nice.
Quick fast and reliable service with isai i cant complaint about isai but 15 word minimum is too much for a review 😆
My wife and I just purchased a new car from Toyota of Rockwall. Russell Morgan helped us with the sale. He is exceptionally kind and I trust him. Never any pressure. Ask for him specifically is my advice. We have been purchasing and servicing our vehicles at Toyota of Rockwall since their opening many years ago. Always great service. I ask for Service Manager Carl whenever I need maintenance. Sincerely, Marcus
Earlier this week I picked up the vehicle only to find out that the issue was not resolved. I was asked to bring it back the next day. After bringing it back a second time the issue was not resolved and the service advisor indicated that "there was nothing else to be done". So I am left with the vehicle with no resolution.
Everyone was friendly and professional. While my vehicle was there updated frequently. Thanks appreciate Mick.
I had a great experience with mason. He was very patient & he made sure we left with a car over our expectations with a great deal. I highly recommend working with Toyota they have a very professional staff.
I’m a repeat customer and have always enjoyed the best service from Toyota of Rockwall. I’ll keep coming back.
Many thanks for Dontrell for his patience during our recent purchase at Toyota Rockwall. Transparent pricing that other dealerships are not able to beat. Adequate inventory of vehicles.
My experience with Toyota Rockwall has been consistently exceptional. I have Brian the past two times as my Advisor, and he has upheld the bar of service excellence. He has tended to my needs and shown much professionalism in the process.
Great job from the moment I walked in .. Love my new car and the experience I had
Good at selling you something but they won't answer you/help after you buy anything from them
Mick is the man! Great service, I only use Mick for my Toyota service advisor
The service center is great. I would buy a toyota from any other dealership except Mckinney.
I just wanna express my sincere appreciation for my recent experience at Toyota Rockwall. I was really impressed with the efforts and everything.., specially the fair trade in offer since my vehicle was in a bad condition. Ameer was very patient with me, and didn’t seem to be bothered with all my questions and concerns. Instead he was very helpful/friendly and he truly made the process as smooth as i can only imagine. Thank you again Ameer for going above and beyond! (Keep up on the Kaizen)
We had a stress free process buying out new RAV4! Everyone was nice and not pushing us to buy. Thank you
The service I received at Toyota was excellent. From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready for me, which allowed me to continue with my daily responsibilities without interruption.
The entire process was smooth and efficient. I truly appreciated the fact that they took care of everything in advance, ensuring that I wouldn’t have to wait. Their attention to customer convenience and high level of service made the experience outstanding.
I am very satisfied with the way I was treated and ... Read More DealerRater - May 26, 2025
Friendly staff throughout the dealership. The process did take some time, but was worth it in the end for the price we received. Marcus was great to work with. Thanks yall!
I believe things could of went alot better, will never purchase again from dealer. More concerned about sale
Jeff explained the settings and set up for he Toyota App in record time! Thank you Jeff.
Excelente experiencia con Toyota of Rockwall , muchas gracias por permitir ser parte de la buena calidad Toyota
Very easy to work with Glenn and Ken. Got all my questions answered and felt it was a good deal.
I felt well taken care of, even had a small request that was met without question.
This is are second car we purchased from Toyota Rockwall. We got excellent service both times.. Mason was very helpful in the process of getting us what we wanted. The woodland RV4. Thank you so much !!!!
Awesome communication with the salesperson. He made me feel at ease traveling from out of town to purchase a vehicle. Financing and paper work was a breeze and I was quickly out the door with my new truck
They exceeded our expectations by just taking care of our needs. Hunter was great and ensured we understood everything about our new Land Cruiser. Thank you
Great experience! Our salesperson Melvin was professional, Knowledgeable and gave us great service. We were very happy with the service he provided!
Excellent service! Everyone was great to work with especially Hunter & Jeff. They have made us a customer for life! We had a terrible experience at another dealership and Hunter Parker single handedly restored our trust in Toyota.
Everyone was so helpful. Vanessa made the whole experience so smooth!!! So happy with everything.
Service advisor recommended alignment on a 12,000 mile virtually new car to my 18 year old daughter without estimate and informed her she owed money. I the owner of the car was never contacted. The appointment was scheduled for a free recall repair. Shady business.
Nehemias and the rest of the Toyota Rockwall team made the transaction an easy experience.
Ken was the absolute best, he got me the vehicle I was looking for at a great price.
Great customer service ever. Definitely I will recommend anyone to Toyota of Rockwall. Thank you for excellent service.
Toyota of Rockwall has always been honest and respectful to me. Never have they pushed to sell me more services than my car truly required. And the sales team showed me a car I wanted to view zero questions.... At another Toyota dealer I was told they would not show me a car because it was end of month and they didn't have time for me unless I was buying it. Toyota of Rockwall has won me over with integrity and ethics!!
It was smooth delivery today. Jeff was very helpful in setting up Toyota app. Toyota of Rockwall took care of me very well.
Isai really listens to his customers. I'm so glad he was asked to show me the model if car I was thinking about as my next vehicle. No pressure, completely friendly and relaxed the entire journey. If he had been any different, I'd have most likely left and pondered my choices. Aubrey in finance, very much the same. Laid back, personable, and took me at my word regarding price, interest, etc. Two men who treat a woman with dignity and respect working for the same company, a rarity indeed.
Scheduled service was efficient and advisor provided sufficient notifications about the regular service being performed.
Service department did an outstanding job with my oil change. It was super fast and efficient. Very friendly staff as well.
Great service, very professional, sales man not pressure you, let you get your own thinking
Had a great experience with my Toyota rav4 woodland edition. Prince Dodson made the process smooth and communication was excellent. Highly recommend!
Really appreciated all the help that Toyota of Rockwall provided and it made the entire experience seamless and enjoyable.
Great ambience. Drove across the lake to shop exclusively to have that journey in memory book. They have great collection and addins for the competitive price Russ is very respectful, compassionate and has good product knowledge. His questions owards purchase were guiding. Aubrey's explanation of the finance options, coverage were highly professional
Cunstant was great. Cashiers refused to to give copies of signed documents( with hate filled attitudes) mechanics did not completes repairs. I do not trust this dealership
Fast service and on time Did what I wanted and informed me of any maintenance needs.
Great service and very friendly staff. I Would highly recommend this dealership to family and friends.
So thankful and blessed by the amount of patience Nehemiah showed my mother and I. He allowed us to really get a feel for the vehicles we were interested in and answered every.single.question. Rebecca signed, sealed, and delivered with a sweet personality. God bless each of you!!
Would not plug my tire because of low tread. When I then asked if they had put air in the tire they replied with yes. When I got into my car the psi was still at the same level. Had to drive to tire place to get my tire patched. Absolutely ridiculous
Staff was courteous, explained the services that would be performed and estimated time of completion. I was extremely pleased with the service staff.
They provided me with excellent service. I would use them again for any Toyota needs.
Good costumer service and good coffee. Nice environment and always asking if was good. Thank you.
It was fine. It was inconvenient that as the customer i was required to schedule the windshield repair myself. I also had a hard time getting a straight answer with my warranty coverage and services, when I did get someone on the line, the employee had an attitude about my coverage, and finally i asked to be transferred so I can get the 1800 number i can provide to other dealerships to help me with my warranty covered repairs.
The dealership was clean and inviting, very helpful on my older car, work was done in a very professional way.
Everyone at the Rockwall location is so friendly! I really feel at home every time I visit. I only come to this location even though I bought my vehicle at the Richardson dealership.
I have never received this bad of service. I dropped my car off for a 9 a.m. appt to have four tires put on, I never received and update on when it would be finished, I sent a msg to request a status update…never received an update, then I called and found out that they had lost my ticket and had not even started on my car! It wasn’t ready until 5:00p. Totally unacceptable! Service department has gone down hill!
Learned a lot about AWD vs FWD and hybrids. Came in with one thing in mind and was blown away with new options.
Mickey was amazing. I was in and out in an hour. Wonderful experience. Thank you so much
Car was serviced, picked it up at lunch, all fluids were checked as "good". Got in it that same day after work to go home and had a message "coolant low turn off engine." I had to have a coworker drive me to the auto parts start to get engine coolant. Double checked the report delaership provided and coolant listed as checked and okay level.
Toyota of Rockwall is without a doubt the best Toyota dealership I have worked with within Texas. For context, I drove over 1 hour from Fort Worth, TX just to work with this dealership. From their service team to their sales team they are the gold standard for customer service.
It would be nice if you could get the car wash fixed like we were promised
The sales manager was really helpful, PJ was outstanding throughout my car-buying experience. He was professional, honest, and made the entire process smooth and stress-free. He listened to my needs, explained everything clearly, and worked hard to get me a great deal. I truly appreciate his transparency and customer-first attitude. Highly recommend PJ to anyone visiting Toyota of Rockwall!
It was amazing they really made me feel like a special person which at my age is unusual. I just can’t say enough about how amazing they are I would recommend them to everyone looking to buy a car
Disappointing. Told service call would be 2-3 hours and it took 7 hours. Both scheduling of service and service departments should have informed me the recall procedure would take all day. Then I couold have planned accordingly.
Great service all around. Great custer service Great car good people ho work with great
Extremely helpful. Helped me with a trade in and got me into a new truck. Definitely doing all my car shopping here.
I absolutely loved my experience at Toyota of Rockwall with my sales rep Hunter Parker and the sales manager Steve and every person we met. Everyone was friendly and just wanted to help me get what I wanted. Give them all a raise!!
It s nice how easy to make appointments and how helpful people who work there.
The staff was friendly, but the service was disappointing. The bumper cover was scratched, the alignment still pulls to the side, and they couldn’t provide any paperwork when asked. Definitely expected better attention to detail
TL:DR We took our van for repairs, and the service department returned it in worse and damaged condition, with agreed upon repairs unmade.
We took our Sienna in to address some service issues - specifically a check engine light, a sticky resistant back door, and to look at whether the power slide door function could be restored.
When we dropped our car off both back doors could be opened and shut manually without any special force to close them, but the power slide function did not work.
They gave us a quote for repairing the Power Slide Door Control ... Read More DealerRater - May 9, 2025
This dealership needs a free soda fountain machine in the lobby waiting area for paying customers to use. Patt Lobb Toyota in McKinney has one so Rockwall needs to get with the program!!!
Michael Schott was the service representative. He was professional and courteous. He explained the process in detail and answered all of my questions. Good job!
Caden did a great job helping with my purchase. Could have done without the back and forth on pricing but I know how the game is played.