Customer Testimonials
See what our customers have to say about us with our dealership reviews! We’re dedicated to providing everyone a 5-star visit whether you’re in for service, a new Toyota, or a used vehicle. See what our past customers have to say about their Toyota of Rockwall experience! We’re proud to say we have satisfied customers from all over Texas – including Kaufman, Terrell, Forney, Mesquite and Greenville areas.
Very friendly staff who are helpful and quick to get me in and back out with my car. Always enjoy this dealership
Great experience. Very helpful and kind, informative associates. Easy pickup and checkout process.thankful for the use of a rental car.
We recently purchased a 2021 Ram for my 16-year-old son, and I honestly couldn’t be happier with the entire experience! This was the very first truck we looked at, and after spending HOURS searching for the perfect first vehicle for him, I was about to lose my mind (I think my head was literally going to turn into a Ram! 😂). Through it all, my son kept coming back to this particular truck, and I’m so glad we did!
One thing I really appreciated was that the dealership never made me feel pressured or hassled. They simply checked in from ... Read More DealerRater - Nov 13, 2026
Courteous and helpful staff. They are able to answer and questions we have about our Toyota vehicles
They couldn’t get my Volvo oil change accomplished because of a special tool but they let me know they were very apologetic!
The service was prompt and professional. My contact was Lee, who was friendly and helpful.
Great staff; always putting the customer first!!! I was greeted immediately and my vehicle was serviced timely!! Thank you!!
Had an amazing experience here. Philip provided top-notch customer service and made the whole process quick and easy. I will definitely be coming back.
Rockwall had always been excellent. However, today I took my 2 year old Camry in because it started making a noise when I put it in reverse. Before they even looked at it they said that was normal. How is that normal when I had it for 2 years and the noise only started a week ago. They said I probably just didn’t notice it before. That is ridiculous. Anyway, after checking, they again said it was normal. I didn’t argue but am not happy about it. Why would I make that up? Overall, their customer service is good. But ... Read More DealerRater - Nov 10, 2026
Very communicative and very professional, answered all questions clearly and precise, She was top notch with a clear and distinct communicative style. She held our hands all through the process and made our experience a very stress-free process. I will definitely recommend you approach her to assist you with all your needs at toyota of rockwall.
Toyota was very helpful in finding the car I wanted. I love my RAV-4
Alex was very helpful and patient! He answered every question I had and didn’t leave any details out. I would totally recommend him to any family member or friend!! GO VISIT HIM AT TOYOTA OF ROCKWALL!!
Everyone was so helpful with my first car purchase, Layla was 10 out of 10!!
Layla was amazing! I got my first car in my name and she, Alex Doyle, and Yauncy made the process easy and less scary. The whole team there was very accommodating and kind. I would definitely recommend this dealership and those who worked with me on my purchase!
I had a wonderful experience with Vu. He knows the product, is charismatic and honest. I feel that I made the right choice with my new PHEV RAV4. Aubrey in the finance department is truly an asset! He is knowledgeable and took time to answer all of the questions that I had. Jeff went through all the things that I needed to know before getting on the road, and I can always come back if I have more questions in the future.
Our service writer Brian kept us informed and made sure we left in time for our next appointment.
Great place to buy a car Isai is very welcoming. Great salesman. Helped us find a great car.
Appointment was made by phone but when I arrived there was no record of it. Kasey got me in so it eventually worked out. As a result I will never return to your dealership. I travel too far to get there and be treated like that.
I had a pleasant visit with Toyota of Rockwall. Mr Quinn was respectful and explained everything clearly through the process of buying a car. Thank you!
Excellent service outstanding staff and the turnaround time was the best I’ve ever experienced.
I have no complains with the Service Center, however the total cost and work provided, that's where I have a big issue. My back hatch window had been broken and installation provided by Safelite, however Safelite was unable to remove all glass and that is how my vehicle ended up at the Toyota Dealership. There was still a considerable amount of glass trapped behind the panel. The Toyota Dealership was unable to remove all glass, due to not being able to remove a certain piece of the panel. Furthermore, tiny pieces of glass were left all over the back ... Read More DealerRater - Nov 6, 2026
Toyota of Rockwall gave me a great, no-haggle. The sales staff were friendly and easy to work with.
Agent very accommodating and pleasant. Felt I was not overcharged. Will go back for recommendations listed.
Great customer service and the prices are reasonable. I will definitely be returning to this location.
My experience with this Dealership and Salesman was very positive. They were direct with me and didn't drag out the process.
We had a great experience with Toyota of Rockwall - everyone we spoke to or dealt with were so kind and attentive. No pressure, just easy to deal with and respectful of our time and needs. Taylor, Steve, and of course Tony, were all amazing and made the purchase of our new Sienna a breeze!
I experienced a very smooth transition, Mr Lee the service advisor was very nice, professional, he explained very well the recommended service for the car. And it was ready at the promised time. He was a total gentleman he opened the door to my car thank you 😊
⭐️⭐️⭐️⭐️⭐️ I had a great experience working with Adam at Toyota! He made the entire process of getting into my new Tacoma easy and stress-free. He was friendly, knowledgeable, patient, and really worked to help me get into the vehicle I wanted. I never felt pressured, and he made sure everything went smoothly from start to finish. If you’re in the market for a new vehicle, I highly recommend asking for Adam! Thanks again for all your help.
Great service very professional and also very quick I walk to Rosa’s cafe to get breakfast with my wife and after having breakfast service was done
Sam is the best; he gets things done and keeps the customer updated throughout the process.
I had a flat tire and they changed it but I had asked them to check the other tires and they have not. Now all 4 tires are having different air pressures and I am having to wait till the weekend to bring it back.
Very satisfied to assist Mr. Russell Morgan and very good performances. Thank you Russell Morgan
Fast, friendly, courtesy. The advisor was helpful to remind me of oil change needed while I thought it is not the time yet.
Sam is easy to talk to and makes sure I know my options and walks me through everything I appreciate his help everytime I come in !
Excellent experience from start to finish! Friendly staff, no pressure, and a smooth buying process. Highly recommend this dealership!
Everything went as planned. Recall service and setup for it were all satisfactory. All was good.
The hospitality and respectable employees that work here at Toyota of Rockwall are something to be proud of, and I’ll definitely be returning in the future for further purchases.
Everyone was great. They worked with us to make sure we got the car we wanted for the price we wanted.
Everyone was professional and helpful. So friendly, even helped me with the coffee machine! Would recommend this dealership to my friends and family.
Mick and the team always take the bests care of us. We appreciate everything he does!
Always friendly service advisors. Minus 1 star for not checking tire pressure post rotation. And for recommending services based on mileage already completed just a few months ago. At the same dealership. Seems like service reps should know better.
Layla was the best! She found just the perfect car for my daughter. She is so nice and professional and takes away the stress of car buying!
This was the fastest and most streamlined vehicle purchase I have ever made.Vu and his manager made the process very easy and very comfortable. I would highly recommend this dealership to any of my family and friends.
Excellent. The service was good and Russ was extremely helpful. I am happy and I hope will get similar service in the future
Layla was awesome! She found the perfect car for us and made us feel great!
Layla was awesome, she made my buying experience perfect. She went above and beyond to get the deal closed. Id highly recommend asking for her when you visit.
I had a great experience with Layla, my buying experience was great, she when above and beyond.
On sept. 22 I bring my tundra because in sunroof noise and he did not fix problem and Tuesday Oct. 13 i return the tundra but he the advisor Russel Morgan we not repair on Tuesday we can start repair on Wednesday but the problem my she not drive and give I service back my house.
I FEEL VERY DISAPPOINTED I BUY A HYNDAI PALISADE 2021 FOR $27,000 A MONTH LATER THE MOONROOF BROKE UP WAS THE FIRST TIME OPENING AND THE ENGINE STARTED TURNING OF I HAVE TO STARTED WITH JUMPSTART CABLES I WENT TO THE DEALERSHIP AND VESICLE THEY TOLD ME THEY CANT DO NOTHING ABOUT IT AND I PAY $220 for the diagnostic
I'm saddened the cylinder 5 plug threads stripped. I had to transfer my truck to another shop to install a rebuilt engine since Toyota Rockwall didn't offer me this option. So I'm disappointed with this visit for service. I found a local mechanic to replace the engine with a rebuilt engine with a 4 year unlimited miles warranty. Its tough finding a quality shop. Unfortunately Toyota Rockwall is not the place for the work I expected.
Alex was very attentive to my needs and handled everything in a timely manner. I will definitely recommend him to everyone that is interested in buying!
Taylor was awesome and answered all my questions. Great experience dealing with Toyota Rockwall. Would definitely recommend Taylor to friends and family. Thank you so much!!
Great Dealership. I travel 35mins to go service my car . Very knowledgeable and carefully take the time to explain details about your vehicle. Best agents ever!
It's nice to be able to do business without worrying. Russ was great to deal with, as was everyone else I dealt with. I didn't catch the cashier's name, but she was efficient and professional.
The staff is always professional and efficient. Great communication and updates on how the service is going.
Excellent service, friendly and I would definitely recommend. Was fast and I was comfortable waiting with coffee
Good services and excellent customer service,transparency on the high end,no time wastage by people serving you
EXCELLENT Team Great service Seamless process Friendly staff Strong communication Amazing products Very Professional & helpful
On time and the price we agreed to. My experience was wonderful!! I will use them again.
I liked how they were able to match my other offer I got on my vehicle and then still come up with an amazing deal.
Nice dealership. Comfortable waiting lounge. Prompt service. Maintenance usually finished with the time predicted. No complaints n
Friendly and easy associates to talk with. Great service. My car feels brand new!!!! awesome job
Amazing experience! Our salesman Jimmy was outstanding! We highly recommend Toyota of Rockwall and will definitely continue to use them in the future!
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Great experience from start to finish!
I had an awesome experience with the entire team. Quinn Flowers was extremely knowledgeable, helpful, and easy to work with throughout the process. He answered all of my questions, never made me feel pressured, and made the whole car-buying experience smooth and straightforward.
Dave in finance was great as well. He explained everything clearly, kept the process moving, and made the finance portion quick and painless.
From beginning to end, the entire transaction was excellent. Great customer service, knowledgeable people, and none of the usual dealership headaches. I would absolutely recommend Quinn, Dave, and ... Read More DealerRater - Oct 3, 2026
Great service able to recommend and fix problems found during inspection in real time. Limited weight time
No issues. Everything was fine. Thank you. No issues. Everything was fine. Thank you. Again.
Fast courteous and respectful In and out in about an hour. That includes washing my car.
Joseph Langley was knowledgable, quick and efficient in helping me find a new vehicle that would fit my budget and I would love! Would highly recommend going to see him!
I had a WONDERFUL experience with Layla! She went above and beyond to provide us with exceptional customer service and made the entire vehicle-buying process as smooth and stress-free as possible. We truly appreciated her honesty, kindness, and willingness to help us throughout the process. Toyota of Rockwall is definitely a dealership I would go to again, and I highly recommend asking for Layla!
I purchased my car earlier this year in February and this was my first service appointment scheduled at any Toyota dealership. When I got there, I noticed that there were four bay doors and a mini express Service section. There were two bay doors with the auto scan lined with cars and two other basic sections that were empty. There is nobody directing traffic so I entered in Bay three (nobody auto scan). I was greeted with an employee wearing a red shirt advising that I had came into the wrong section and that I needed to go out and ... Read More DealerRater - Oct 2, 2026
Very friendly, professional and patient. I really enjoyed working with my sales associate Angel. Thank you
I had an issue with the wheel lock key and couldn't replace my flat with the spare. Brian was very kind and helpful. He made this whole process very easy. He had my flat fix, and ready to go in no time. Great customer service!
Thank you for my pleasant visit Saturday everyone was nice And hope my next visit are nice
Excellent and friendly customer service I appreciate of them to take care of the customers
Ruth was really good and communicated everything to me! I loved they sent pictures of the problem for proof.
Taylor was very responsive and wonderful to work with! He took the time to set up the app for us and answered all of our questions. Alex was our finance manager and he was also amazing to work with! We will absolutely be back to buy another vehicle with them!
Wonderful experience working with Toyota of Rockwall. Nemo and Dave worked with us to get exactly what we wanted.
This was my 1st experience at Toyota Rockwall. I got to play one game on my phone and the service was done I even got a car wash. The rep was excellent. Very kind and had a beautiful smile. I am very pleased and appreciative that I didn’t have to spend the afternoon sitting around. Keep up the good work.
Michael and his staff will do anything and everything they can to a accommodate your needs and fix any issue you can think of in your car.
I was able to quickly resolve the reason for my visit and make a plan for things that were discovered and how to deal with them. Grateful for the insight and the professionalism.
I had great service - my car went to two other repair facilities- the first one did an alignment without my knowledge and messed up the steering - took it to another shop that couldn’t fix it and finally Toyota fixed it! Michael Scott was great to deal with!
Easy transaction. I knew what i wanted and they had it at my price. Friendly atmosphere.
Came in for an oil change with no appointment and was taken care of in an acceptable amount of time.
Our Car Dealer was amazing. We had a great experience here. Can’t wait to return.
We enjoyed our time with Vanessa , she got us in and out of there and that was great
James was my salesman, always updating me on status of my wait and delivery for my Woodland. Professional, curtreous, knowledge to answer all of my questions. Jeff great filling in when James was out and Taylor for more questions. Over all great experience.
Our salesman worked with us to get us exactly where we wanted to be financially.
Taylor made our most recent car buying experience pleasant and we love our new Rav4!
I have escalated a concern no response from leadership. Very disappointed in my first experience.
Not only are the people very friendly from the moment you arrive, but everything is handled very well.
Very friendly people. Chris was great to work with. Gloria, Dave, and Jeff were very nice and helpful as well. Feels like a well run business.
The service Dept at Rockwall Toyota has been great every time I brought my vehicle in for service. The service advisors we worked with from Carl David to now Randy have always done a great job explaining all aspects of what needed to be completed, that is what keeps me coming back.
Alex was very professional and extremely knowledgeable! He was able to answer all of our questions and made us feel confident in our decision to purchase this vehicle. Alex made our car buying experience amazing!
Swift service, as always! Typically deal with Kasey Boysaw, who's awesome, but was on PTO. Brian Carpenter greeted me right away to assist and check the vehicle in.
Until we went for pick up our experience was really quite good. Unfortunately, despite bringing a check for quick check out, it took us about 4 hours to leave with our car. This process should be stream-lined for cash pay.
Sam was amazing and kept me in loop during both my vehicles being serviced! Sam is was more knowledgeable than Pat Lobbs of McKinney!
There's very friendly individual ,customer service are on the ball ,technician are very open
PJ is awesome! Excellent communication, customer focused, very knowledgeable, and fun! Thank you, PJ, for making our car buying experience so easy and enjoyable!
I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being sold, so this was concerning. When I took it in for an oil change a few days later, I was told it had little to no oil. Shortly after that, the engine failed while I was driving on the highway with my kids 10 minutes away from the dealership and the vehicle had to be towed at my expense and repaired. The repair process took a ... Read More Yelp - Sep 12, 2026
I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being sold, so this was concerning. When I took it in for an oil change a few days later, I was told it had little to no oil. Shortly after that, the engine failed while I was driving on the highway with my kids 10 minutes away from the dealership and the vehicle had to be towed at my expense and repaired. The repair process took a ... Read More DealerRater - Sep 12, 2026