Customer Testimonials
See what our customers have to say about us with our dealership reviews! We’re dedicated to providing everyone a 5-star visit whether you’re in for service, a new Toyota, or a used vehicle. See what our past customers have to say about their Toyota of Rockwall experience! We’re proud to say we have satisfied customers from all over Texas – including Kaufman, Terrell, Forney, Mesquite and Greenville areas.
Melvin was excellent to work with! He took care of us every step of the way!
Kleem was very courteous and helpful with the purchase of my truck. Went out of his way to help out with the my needs.
Quick and professional service. Very friendly service providers. In and out quickly. I would recommend to others.
Pj Was an amazing salesman He was really smart and understanding. He got me exactly what I wanted. And everybody else I talk to was extremely nice, extremely friendly. How was a Ford guy on my life, not anymore? I was traded extremely bad at every dealership i've been to I will never go back to another Ford again. Toyota of rockwall was the best experience I've ever had....PJ was the Man......thank you...
PJ was great to work with! He was thorough and cordial. He was helpful throughout the entire process.
Russell was wonderful to work with! Explained everything and took his time with me. Truly made the buying experience simple. Would definitely buy from him again!
Russel Morgan was an excellent salesperson who helped me know all the ins and outs of my future car! He allows you to have a thorough test drive so you can see how the car handles different terrains. I would recommend you see Russell!
Love how efficient the service team is and no price gouging! No surprise we see so many customers including us bring our vehicles here. Keep striving for this level of excellence and we will continue to bring our business to you. Thank you Toyota of Rockwall!!!
Russell was so easy to work with. He was so kind and wanted the best for me. He did his best to get me something in the price range I wanted and made the process so easy.
Always very professional and courteous They have great people and my service is all ways excellent
Excellent service. Very helpful and efficient. Great customer service, I was very satisfied with the help I received.
Love our Prius' 56-63 mph The tire light came on... I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0
Our advisor greets us each time when we come and always explains all the details. The dealership is always very welcoming
Attention was great! Very professional! Smiling, courteous and very helpful service! Repair was done in a timely manner!
Russell was great and answered any questions I had while purchasing my Toyota Corolla Hybrid SE. Would recommend
Recall work was done quickly and efficiently. It took less time than quoted. Would highly recommend.
Excellent experience in the purchase of our first Toyota, from start to finish it was fast and easy
Friendly and helpful people! Made the process very easy. I’m excited to be a first time Toyota owner.
The sale’s very friendly and helpful. The process was smooth in getting things done.
Everyone was real professional and very nice! The waiting room was spacious and very comfortable..
It was a great and seamless experience. Very smoothly ram service department. Was in and out.
Got a good deal without all the run around. Stephanie was a great sales person to deal with. Thanks!
Very disappointed about no car wash. When I got my 4Runner. Sales person said since I live nearby I can bring it up whenever for a cleaning, I thought since I went to my local dealership and your close how great is that. Your car wash has been broke ever since. You’re a multi million dollar company and you can’t fix your car wash. At least have people do hand washing. Also when people do tire rotation. Spray the tires. Make them look good. It’s the little things that matter.
Kasey is absolutely THE BEST !!! I will make sure to make an appointment with her every time.
The dealership has always been friendly and professional. I have never had any issues with service appointments.
Quick, easy and very courteous. All I needed according to the maintenance record was a tire rotation. But the service center found several other things that needed attention. I didn’t love the cost, but I do love the attention to detail.
Isai was the best salesman we have dealt with. He deserves a promotion. Thank You
Very professional and friendly...we live an hour & a half away and will always go there.
I think I’m being a little generous in my review. Staff was nice and professional. I just didn’t like that I had to pay $180 when they couldn’t provide a diagnosis because the car didn’t fail any codes. I’m in the medical field. I look at diagnostics to provide answers. There was nothing accomplished. I wasted time and money.
Very nice place and very easy people to work with. It was a great car buying experience overall.
Sell person was professional and nice, but not sure if research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car was not cleaned well upon delivery/pickup.
Anytime I've worked with Toyota rockwall they've been amazing. Dontrelle explained everything and helped me find the best car for my needs. Ms. Maria was immensely helpful in financial. And Kaycee in servicing is a saint!
Was greeted immediately in the Service bay upon arrival. Service Advisor, Brian Carpenter, was very friendly and helpful. My service was done quickly. I received suggestions on my phone of recommended work to be done but there was no pressure by anyone to add the services. Great experience.
Service was great but I am sick of the spam messages. I already did a text survey. It was a car appointment. Not everything needs a review or feedback.
Great clean location, people are friendly and helpful with anything I need. I have no problem whenever I go.
Toyota of Rockwall is always great. I even service my non Toyota with them. Lifetime warranty on the window tint. Can’t beat that.
Everyone I encountered was very professional! The service I received was excellent. I would highly recommend them again.
It's clean and ASM made it feel like home. Wish the lounge was a bit bigger!
I chose the vehicle online and agreed to the selling price online with the internet sales manager. I met with Aubrey to leave my intent to buy deposit and again to fill out the final paperwork once the arrived. Aubrey was professional and courteous on both occasions. Regather dealership, I have no complaints. However, having to drive in twice was an inconvenience. When I purchased a vehicle from a Sewell dealership last year that was also yet to be delivered, I did not have to go in and leave a deposit before it arrived. I suggest that Toyota of Rockwall ...
Very professional! Excellent service I m very pleased with the service , Mr Sam Heidel very polite and professional
Was taken car of and promised on time no question asked had to rent a car driver refused to return me home after drop off!
The service was quick and reliable. I was promptly notified when my vehicle was ready for pickup.
Carl provided exceptional service. The service was completed faster than predicted. I highly recommend using the service department.
Great and efficient service, would highly recommend. Personnel made the process much easier and convenient.
Service dept is always friendly and communicates. Easy to make appt for service. In and out
It was an absolute stress less experience ever. Your Aubrey Price is a priceless employee!!! Aubrey was kind,knowledgeable and very professional.
Aubrey, Ernesto, and Jimmy were very helpful. They were all professional and got us into the right vehicle.
Nice and friendly. The service did take more than 4 hours but it was worth it.
We had a 100% excellent experience purchasing our Toyota RAV4 from Toyota of Rockwall. Our salesperson, Nehemias was friendly and professional, and he exceeded all of our needs and expectations. While buying a car is usually stressful and nerve wracking, Nehemias answered all of our questions and went to great lengths to explain all costs involved in this transaction. We felt completely at ease as a result of Nehemias’ compassion, super personality and knowledge. It was extremely reassuring that we were given such outstanding customer service from Nehemias. He also took time from his busy day to go over in detail ...
Very helpful and helped make my decision easier to choose the vehicle I wanted and it was seamless
Every time I show up I recieve awesome service and extremely friendly! I don't go anywhere else to get my truck's oil changed.
It was hard to get help at first but we got Isaac and he answered all our questions and got answers for the ones he didn't..and we bought a car from him..
They made buying a car a quick and easy process! Kevin Perkins was an excellent salesman. I would highly recommend him.
I have bought 3 cars from this dealership and had wonderful service provided by their team that looks after the vehicles after their purchase. I highly recommend their sales and service.
Things went well and quick. Staff was friendly and knew what they were doing. I do have one concern. The girl came out after examining my windshield and told me I needed it to be be fixed or replaced. That's fine. But when I told her I have the extra coverage to take care of that, she said I would have to pay for it myself and then get reimbursed. I asked for a written description so I could take care of it later. I never got that info but when I got the regular review of my inspection, ...
Very easy to schedule my appointment. When I dropped off my vehicles, I was greeted professionally and they were serviced in a timely manor.
Great buying experience! Quin, Jack, and manager Steve made our experience easy. The dealer was willing to negotiate even though the car that we purchased (Highlander) was the best selling SUV at the time and other dealers had waiting lists and, as a result, were selling over MSRP.
Scheduled easily Service advisor kept me informed and addressed my concerns, vehicles ready as promised
My experience at Toyota Of Rockwall is always good. I feel like they are an honest dealership.
I came in around 3:30pm and my car was ready by about 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me initially.
The cost of service provided is very overpriced, but you do have good customer service.
I have been a customer of Rockwall Toyota for the last 4 years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to Rockwall for service.
Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service.
Just wanted to acknowledge Mick and his team (Kasey and Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle there. And for the last few years Mick and Kasey were overseeing all the work that was done on my vehicle. They are impeccable in their knowledge, professionalism and customer care. They go above and beyond to take care of all your needs and are always honest and upfront what needs to be done and what can wait. I trust them and would highly recommend. ...
Easy to make appointments. Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgeable.
Fast and professional service. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix.
Sell person was professional and nice, but not sure if research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car was not cleaned well upon delivery/pickup.
Friendly, helpful staff and great selection of new & used vehicles. I would highly recommend this dealership.
This dealership has the potential to be a world class rating, why do they choose not to have a wash for vehicles?
The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented.
The service they suggested was not one I could afford. They were honest with me which goes a long way. I appreciate the honesty and will be back again.
everything was great , the waiting area with an open self service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy
Always had good luck with Toyota of Rockwall and the service department. Customer service has always been top notch.
Dealership was great. My sales person Neiamiahs was very good & no pressure. The sales manager was also no pressure.
The service provided was completed in the agreed upon time. I asked for the rear hatch to be looked at. Technician said it was normal. They said they sent me a video showing my vehicle rear door opening compared to another van. That was not the vehicle I received. So, I trust that my door is normal, but no proof.
Kasey is simply the best! There is no one I trust more than her with my vehicle.
Honestly, they were wonderful. They took care of me like family. As a female, they didn’t try to take advantage of me and they didn’t do any of the nonsense things you see at other places. 10/10 recommend.
Buena atencion, amabilidad, rapidez , consiguen la manera de financiamiento, los recomiendo, tienen personas capaces para atender muy bien su clientela
It was my first visit and Great customer service and keep it up. Hoping, will continue the same
Great dealership and wonderful service and representatives. Will return for next service on car soon.
It was really nice dealership and people. I got a good deal from them and clear information
Great customer service, my car was received right away and they had cookies and water available
The dealership was very professional, I’m just glad we connected with Ronnie B.I.B. Smith. Ronnie and I worked well together he cut through all the haggling and we worked a deal that was good for both of us. Thanks Ronnie
I would like for yall to start back washing and vacuum the cars.
Awesome service department. Quick, and comfortable!
Fantastic service experience. Came in for a 15k service e and having difficulty with my head unit software. Kacey was phenomenal from the start. Listened, advocated with Brand Engagement on my behalf, kept communication, and truly made the experience personable. I think I found my new place for service (and possibly sales).
Great service! Got in and out with what I wanted and in my price range. Love my new 4runner! Ask for Jason Chury, he’s the best! Melvin Benjamin was fantastic and made everything easy. Mick Schott in the service department was awesome and helped me with the extras and final touches. Definitely recommend!
Explained what was going to be done and what didn't need to be done. Was clear about the wait time to make sure I was OK with it. The wait time was exactly what they told me it would be. Always very polite and clear and make sure I understand. My experience has always been very good.
Go see Kouri if you want an exceptional customer experience. She makes you feel truly appreciated and has excellent listening skills! Highly recommended!
Employees are friendly and courteous. The showroom is very comfortable with drinks and snacks.
Toyota of Rockwall is THAT GIRL! i love it. Got a cute little car from here and Kouri and Ronnie were incredible to work with and so was Rebecca in finance!!!!!!
I met with Kouri after determining that I wanted to buy a 2025 Camry XLE that was en route to Toyota of Rockwall, in order to make a down payment. She texted me after about a week to let me know the car had arrived and I went there to give it a test drive and then purchase. I do have to say the paperwork process was not simple, but about what I expected. There was no pressure to finance the vehicle after I told her I was paying cash. She went over all the details of the car with me ...
Very friendly and professional staff and sales team financing explained very professional and friendly thank you
There are reasons why I drive an hour to get my car serviced here. Yes, I used to live closer, but I come back because how professionally this place is operated. If there is an issue they listen and you don't leave frustrated. Now, their customer service... well, it can't be compared. No, they aren't perfect but they keep trying to do their best every time. And overall, the consistency of service is high. They are friendly and welcoming. The atmosphere is a good combination of welcoming and professionalism... an example for other businesses.
Service was organized, efficient and friendly. Really, could not have been any better.