Customer Testimonials
See what our customers have to say about us with our dealership reviews! We’re dedicated to providing everyone a 5-star visit whether you’re in for service, a new Toyota, or a used vehicle. See what our past customers have to say about their Toyota of Rockwall experience! We’re proud to say we have satisfied customers from all over Texas – including Kaufman, Terrell, Forney, Mesquite and Greenville areas.
Overall service very good!
Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great if the dealership could avoid adjusting the driver seat.
Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied.
I was in and out in less than an hour and 1/2. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs.
Everything and everyone was very courteous. Had time to sit a read without distractions. Water available and comfortable chairs.
Kasey and team are great. She exudes customer service at its best! She’s my girl from here on out…!
Cesar was very pleasant and the work was quick. I am just not sure what was really done during the service appointment.
I always trust the service I get at Toyota of Rockwall. It is always timely and efficient. Thanks Guys.
Excellent dealership you have the best employees. I would recommend you to everyone thank you
The staff was very helpful and I was pleased. However I do not like the fact that the last 2 services the car wash was not available!
J McCain my sales guy was awesome, knowledgeable. Appreciate Rockwell Toyota Time frame NO problem
I had the absolute best service advisor today, Kevin was OUTSTANDING. Kept me in the loop and everything went fast. I’ve heard so many negative stories about Rockwall service and I’m thankful I DID NOT listen to the negativity as the service department was Top Notch. I will be back!!! Thank You Kevin !!
Friendly service, snacks and beverages available, veteran discount. Had a 2 hour service and enjoyed complimentary massage chair!
Dealership has always been very attentive to the needs of the customer and the maintenance of your car. They let you know when your car needs its next check up and keep excellent records.
I haven’t made an appointment but Sam took me right in and fixed my tire and then scheduled my windshield repair in a timely manner.
The service here at Rockwell is good. Cesar is a good service technician. Thank you for your service Cesar.
Love Toyota of Rockwall and having the servicing of my car done at the dealership done right and in a timely fashion.
Good service, good about keeping customer informed about how service is progressing, suggested unanticipated services. Professional and courteous.
Courteous, prompt, professional service by Service Professionals dedicated to customer satisfaction, and positive outcomes. Thank you!
Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership).
Our experience was quite interesting. I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appointment for the same day. So far, he had been great. Then, when I got to the dealership, he was with another client and Vanessa helped me. She showed me the car, we drove around, and she was absolutely amazing. Daniel took over afterwards and after reading the price breakdown, the dealership was trying to make me buy a Green Light Bundle package which I was not interested in. ...
Love the dealership and all the helpful representatives and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing for buying my first car and getting complimentary maintenance checks helps put my mind at ease for my car being in tip top shape.
Great all around customer service. Everywhere I turned someone was kind and helpful.
Very efficient, and completed the service job in a short period of time with a full report of vehicle status.
Josue Gutierrez,was very helpful with contacting my auto protection plan,to help me save money on the cost of my repairs on my car. .
I was disappointed when I received my vehicle after service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. When I looked in the backseat the gas can was clear on the other side of the car which tells me whomever drove my car was a little reckless. I called a person over and they took it and dried up the leaked out gas from the floormats. I had to endure the smell of gas for the next week due ...
The Service Department kept me informed every step of the way; and got me out quickly.
My car buying experience was amazing! Josh Wells was very knowledgeable and truly sold me the car with his words. Josh made sure I learned about all the features my car came with and helped me with the buying process. Overall, I would recommended Toyota of Rockwall to anyone looking to buy a new vehicle.
I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too!
Professional. A little too much “playing the game”. But in the end he was able to get the truck I wanted.
The people I did talk where wonderful. The service was good too. Didn't have the chance to talk to any salesmen but everyone looked very helpful.
This is the most wonderful group of people to work with! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else!
Service was easy to schedule online and was able to get an appointment the next week. Check in was easy and quick. Could have used a little more communication about everything that was done.
The best dealership I have ever been to! So friendly and helpful! Love my car!
As a woman, it can be difficult to get your car serviced or know who to trust. I am fortunate that Stefanie helped me out. She is courteous, knowledgeable, and goes above and beyond to provide customer service. She found a bolt in my tire and made sure my car was driveable before I left. I did not feel that I was being hoodwinked or pressured into purchasing any unnecessary services. I ended up having to return the next day for some additional work, and my car drives better now than it did when I first got it.
We had a very easy transaction and we never felt pressured to make any purchases. All the staff were very helpful.
I recommend Jacob in sales. He was easy to talk to and we did not feel pressured at all.
Jacob was the best salesman I could’ve asked for! From the moment I stepped onto the lot he was there answering all of my questions as a first time buyer. Even though I wanted a very specific car, Jacob and his team were able to locate and get me the car that I wanted.
My salesman when why above in service. Really appreciate everything he did thanks again for your service
Great service. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time.
Good and quick customer service. All are smiling and caring. Waiting room is comfortable with nice coffee machines.
Service was really quick it took less than an hour. Looking forward to the next Service appointment!!!
Chris Cook was my sales person(which you do not have listed below) We really enjoyed dealing with him. He went over and above to get us the deal we could accept. He was a very kind and caring person with lots of patience. He is the main reason for the sales. We enjoyed dealing with Toyota of Rockwall. Would recommend them for any car needs you might have. Excellent service from everyone involved.
Always friendly service! The wait time for service was shorter than expected…quick, with a clean, welcoming waiting area.
My service person got my bulbs replaced asap. I was not there no more than twenty minutes. Thanks Kasey for taking care of me, so quickly because I needed to be somewhere. Kasey has a beautiful smile. Keep smiling!!!!!
Great Friendly service I trust the work that is done at this shop without concern of overcharging
The ride should not be restrictive of where you live,an exception had to be made for me to be picked up.
I bought my car in Rockwall, and really love it. Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy a car. The service department is prompt and friendly; and just like Josh, they act like you are their only customer.
Overall Great experience! Maria help us with a nice and quick process. The Finance Team was amazing too! The entire purchase process was only 2 hours from begging to end. Thank you !!
It's so nice to have Kasey as my service advisor. She just makes it easy to come in for service. The oil change is actually less than at a place like Jiffy Lube. When I am getting my oil changed, tire rotation or any service the technician sends a list of thing's they see that you need to get done. I am very satisfied with Toyota of Rockwall Mindy Jessen
Not as Professional as it was in previous years No car washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show floor Lot looks like a USED car lot
Took no time. Very professional. Listened to what I wanted.
I love this service center! I am never there for long, they take their time and are so polite to me. They do NOT try to upsale me on services; they advise* on upcoming needs and aren’t pushy at all. I especially loved Carl in the Service center, he was so kind and felt like a friend advising me on my vehicle needs. -Jennifer Aldridge
Love the service we get @ Toyota of Rockwall! It's so seamless and efficient. Kasey in the service area is great and gets the job done.
Service provided to my vehicle was prompt and complete for this visit. I wish the dealer would fix their carwash to make the visit even better.
Polite, friendly, comfortable waiting area and the service was excellent. Was updated on service process.
The service department is really good. Great communication. They get you in quickly. They have not been able to resolve the gas gauge issue which has plagued some of the new Tundras but that is a manufacturing issue. Parts are on backorder but that's also a manufacturing issue. They are always friendly and keep me informed about my service.
Everything was pretty good. Staff was friendly, the process seemed efficient. The only knock I will give is that there are finger prints all over the door like Helen Keller was trying to find the handle. It's my weekend car, and garag kept and I hand wash it, so it's easy for me to notice. But I will be back. Better experience than some of the other dealers for sure.
Great job. In and out in one hour.
They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to have another set of keys sent.
I recently had my vehicle serviced, and I'm extremely satisfied with the quality of work and prompt service. Highly recommended!
I did not get updates from Cesar on status of the parts for my warranty.
Service organization is courteous, competent, and efficient. They did what we agreed and delivered in the time promised.
Service department has always been great with appointments and service preformed. By no fault of their own the new inventory is in bad shape.
Very friendly people and nice place to buy a car. This was our 3rd time buying from them.
Stefanie was very friendly and helpful as always. She kept me informed about what service was needing to be done and the price. The cost was definitely more than I was hoping for, since I am currently unemployed, but I also understand the price due to the economy. Love the service!
Fast service , reasonably priced
I was expecting to be there for an hour and half and was there for about an hour. Everything went Perfect!
Our salesperson Daniel was more than amazing. My wife test drove 2 cars and decided on a completely different one and he was super patient with us plus, he was funny and nice to talk with. We didn't feel pushed or pressured. Also, Oscar was amazing as well, very detailed and informative may I add funny as well. Overall, our experience there was A1 and we would recommend talking with the both of them if possible. And to my surprise, the manager came out and introduced himself and checked back in. My wife loves her new car. Thank you toyota ...
Mr. Isai Nieto was a superb assistant in my purchasing a car. He was knowledgeable and answered all my questions. He was patient and kind, and I did not feel pressured in the process of buying a car. My husband and I bought 2 vehicles in 2 days from Mr. Nieto!
We had bought a truck that was still in the manufacturing process. Nehemias, our salesman, was diligent about contacting us with weekly updates, and was very customer centric. Everything went very smoothly at Rockwall Toyota, and we wouldn’t hesitate to purchase another vehicle from them.
Everybody was very helpful they took care of me better than I’ve been in other dealerships as of offering water, snacks, comfy place to sit till I was ready to do things
I had a great car-buying experience. They were open and honest and the whole process was easy.
Great people who tried hard to make the process seamless. Had a very short timeframe to get 2 new cars bought and prepped as they were being delivered.
Great service!!!
Sam Heidelberg was just wonderful to work with. He regularly constantly regularly regularly gave me updates on my car being serviced and also communicated with me about the location of the ride shuttle. He has such a kind and caring demeanor.
I have bought my last 3 vehicles from Toyota. The only thing that saddens the experience is no car wash. It is recycled water. Please return the car wash.
Had car towed in for service. Kevin called when received. Kevin called with diagnosis. Kevin called when car was ready.
Great service and friendly work done with expert technicians. We live Florida we get our car serviced every time we con with no problems.
Watch out they don't charge you for something they shouldn't they don't pay attention
Wash the car before giving it to me. Haven't you heard? A clean car makes the car ride better. Lol Have a blessed day!
very good service they helped me with my damaged tire and the service of my car
Easy buying experience Aaron the salesperson was helpful, non rushing and knowledgeable. the financial manager Oscar was to the point no nonsense no tricks everything was plain to see and polite. Very good buying experience Rolled out with my 2023 corolla with 2 miles on it havent had any issues so far.
Little took good care of my car and advised me accordingly. I enjoy it because it is near my home and I could come anytime.
Very nice customer service and very knowledgeable about the cars and treated as a family member 👍 😀
So glad to have Caesar as my go to service guy. He’s great. He kep me informed while they were servicing my car
It has always been good so that why I think it just wonderful every time.
The vehicle runs more smoothly after being serviced by Toyota of Rockwall!!!
Service from this dealer has been ALWAYS exceptional. I took my car in immediately because of a recall Notice I received in the mail. Michael Schmitt was my Service Advisor & every time I get service done here, he takes time to explain what is found/done. They even did extra by doing a complimentary Multi Point Inspection. I'm an elderly female & have sincerely appreciated everything that's been done every time I go here for service. Thank you very much!
They are courteous and understand the business of customer satisfaction. I have enjoyed doing business with Toyota of Rockwall.
I felt like I was being treated like royalty by Cory and Becca. I could not have asked for nicer, kinder more attentive, people anywhere in this industry.
Excellent
I have had several repairs done along with regular maintenance done and don’t have any complaints. Josue is my service advisor and always gets me taken care of
Very nice service and very knowledgeable about the product and service is excellent, i do drive from Carrollton tx to Rockwall for oil change 😀
Overall - An amazing friendly dealership!